Monitor
Canopy remote device management is designed to connect deeply to every device type so as to ensure technical support and product teams have detailed, real-time insights and observability into each device's unique attributes across thousands of deployed devices and connected products.
Multi-OS Capabilities
From the basics like iOS, Android, Windows, and Linux to derivative operating systems, Canopy can connect to and manage all device types and components for your connected product.
Customizable Dashboards
Canopy is configurable to the way you think about your unique product, Canopy puts the info you need front and center with customizable dashboards and KPIs.
Real-Time Status Updates
In Canopy, when the status of any remote device (or device component) changes, you'll be notified in real time, based on your needs.
Multi-Tenancy and Branding
White label Canopy with custom branding and organize devices according to accounts, locations, or types with nested hierarchies.
Manage
Streamline maintenance and remote device and endpoint support with Canopy's remote device management capabilities. Manage configuration, settings, updates, and troubleshooting for your kiosks, POS systems, digital signage, security and camera systems, and whatever custom, connected products or product systems you need.
Software & Configuration Management
Automatically keep your devices up to date with the latest software and firmware versions or target specific groups of devices for updates. Organize updates that are applicable to specific device types to streamline deployment options and allow your team more flexibility in who is allowed to deploy software updates. Manage and version the configuration of your devices for easy tracking and reporting.
Fleet View / Fleet Management
Get critical device details in a centralized view that is customizable in the fields and attributes that you want to collect. Create and populate custom fields that are unique to your deployment and device management needs.
Flexible Device Organization
Organize devices into custom views based on unique attributes (e.g., location, customer account, OS types, etc.) to speed up your workflows.
Custom Remote Actions
Create custom actions that run against your choice of devices at time schedules that are convenient for you and your system.
Remote Access
With 1-click, launch remote desktop (Windows) or SSH (Linux) sessions from Canopy to perform critical tasks like file transfers, log exploration, etc.
Automate
Increase efficiency and uptime by eliminating manual remote actions through automations within Canopy. Automatically trigger device actions that address hardware and software issues before they impact performance.
Automated Remote Resolve
Self-heal through automating your manual L1 troubleshooting steps with Canopy's drag and drop automation workflow tool. Give time back to support resources, and go from reactive to proactive.
Smart Alerts and Notifications
Stay in-the-know with real time alerts to the Canopy app, email, text, and Slack, or a ticket within your incident management system.
Device Lifecycle Management
Automate onboarding, provisioning, and the software lifecycle update process. Set an ideal desired state for the device and let Canopy take care of the rest.
Configuration Management
Ensure your devices are always aligned to their ideal state(s) by setting up workflow automations that take corrective action.
Self-Service Workflow Automations
Take the load off your Technical Support team by setting "low-code" event triggers to self-run your systems. From device toggling, auto-rebooting, error logging, and more.
Analyze & Report
Gain insights into device uptime and performance trends with Canopy's analytical capabilities. Use remote device data to inform your product roadmap. Finally, give your customers confidence that your connected products consistently get the job done, as promised.
Performance Reporting
Leverage Canopy's stock reports for daily, weekly or monthly tracking of availability SLA adherence. Automated report distribution can be used for internal or customer facing use cases.
Trend Analysis
Build customized analytics dashboards to suit the way you think about your business and Issue Root-Cause Identification.
Performance Optimization & Roadmap Prioritization
Use Canopy's granular analytics tool to evaluate solution performance and identify areas for hardware or software improvements. Make data-driven decisions on how to optimize better performance.
Plug and Play Dashboard
Plug and play your devices with Canopy Analytics and automatically get provided canned reports, analytics dashboards, and other templates to cut down on setup time.
Integrate
Connect Canopy with your existing technologies using our REST API-driven architecture, enabling third party integration and unlocking new possibilities.
Custom Leaf Plug-ins
Create custom Leaf plug-ins to monitor any system detail, with full control over language, installation, data handling, and reporting intervals back to Canopy.
Starter Plug-ins
Out of the box Leaf plug-ins enable a broad range of capabilities that help you understand at a granular level what's happening on each device.
Supported Methods for Leaf Plug-Ins
Build custom Leaf plug-ins to monitor any system detail. With flexible communication methods, you control the language, setup, data, and reporting frequency back to Canopy.