Pages

Managing Devices with Canopy: A Comprehensive Guide Discover how Canopy simplifies remote device management with tools for software updates, remote access, and custom actions. Learn to effectively organize and manage your device fleet for streamlined operations.
Using Canopy for Device Management and Performance Analysis Canopy provides robust tools for analyzing and optimizing device performance. Learn how to utilize Canopy's features for trend analysis, performance reporting, and integration with third-party tools to improve device management.
Does Canopy support Samsung System-on-Chip (SOC) and BrightSign Devices? Canopy's support for Samsung SoC and BrightSign media players.
Understanding Widget Unit Capacity and Planning Your Setup Learn how widget unit capacity works, when to use standard or big widgets, and how requirements like salt affect your planning. This guide explains key considerations, provides calculation examples, and directs users to expert assistance for further questions.
How does Canopy support device lifecycle management? Remote devices move through three lifecycle phases. Learn how Canopy supports the operational Life phase with monitoring, automation, and centralized management capabilities.
How does Canopy compare to mobile device management (MDM) platforms like SOTI, Esper, Jamf Pro, etc.? Feature-by-feature comparison of Canopy vs MDM platforms (Jamf, Intune, Esper, VMware Workspace ONE). Explore differences in device ecosystem support, protocol capabilities, and customization between Canopy and traditional mobile device management tools.
How do you navigate the Operations Module and KPIs in Canopy? Canopy is your live command center for fleet health. How to use the Canopy software with KPI dashboards, understanding color-coded status thresholds and the navigation tools that keep your entire operation visible at a glance.
How does Canopy compare to traditional IT management platforms like Kaseya, ConnectWise, NinjaOne, Datto RMM, etc.? Feature-by-feature comparison of Canopy vs traditional IT management platforms (e.g. NinjaOne, ConnectWise, Kaseya). Explore differences in device support, customization, and operational capabilities between Canopy and conventional RMM tools.
How to set up custom fields and tables in Canopy A comprehensive technical guide for setting up custom fields and data tables in Canopy's device management platform, with detailed OCR-enhanced screenshots and step-by-step instructions.
How do you log into the Canopy portal? What you need to access the Canopy portal, from logging in for the first time to resetting your password and getting back on track fast.
How does tenancy in Canopy work? A look at how Canopy's multi-tenant architecture uses organizational hierarchy to control data access, storage, and security across your entire environment.
What component integrations are possible with Canopy and the Leaf Agent? List of component integrations that Canopy and the Leaf Agent work with.
What are Canopy’s device integration capabilities? Canopy offers four device integration models: Leaf Agent (deepest), Network-Based Leaf, Cloud-to-Cloud, and Direct-to-Cloud Messaging, supporting diverse use cases.
What remote device and enterprise software integrations does Canopy remote monitoring and management support? Canopy integrates with Windows, Linux, iOS, Android, network protocols, digital signage platforms, security systems, and enterprise service management tools like ServiceNow and Zendesk.
What remote commands are possible with Canopy? (Standard vs. Custom) Deploy remote actions fleet-wide or per device: manage files, push updates, control systems, and run custom commands—all schedulable for off-hours execution.
What are some typical kinds of results of implementing Canopy for remote device management of connected products? Enterprise clients achieve measurable ROI: 20% less downtime, 47% fewer support tickets, 30% more automation, 18% fewer truck rolls, and 36% reduced staffing needs.
How do integrations work with Canopy to turn raw data into actionable intelligence? Learn how Canopy's flexible integration transforms raw device telemetry into meaningful operational data through custom fields, collections, and automated KPIs.
What are Canopy KPIs (Key Performance Indicators) and how do they work? Canopy KPIs monitor device health through configurable metrics. They use events, thresholds, and tasks to calculate values, then visualize them via Target, Actual, Status, and Trend.
What are the minimum device requirements for the Leaf Agent to work? A list of remote device or endpoint hardware requirements necessary to run the Leaf Agent.
Which chipset architectures does the Leaf Agent from Canopy support? A listing of chip architectures the that work with the Leaf Agent.
Which operating systems (OS) are compatible with the Leaf Agent from Canopy RMM? A listing of OS supported by the Leaf Agent from Canopy RMM
Does the Leaf Agent for Canopy RMM handle advanced remote device management? Examples of advanced remote device actions made possible by the Leaf Agent.
What remote actions can the Leaf Agent perform on endpoints and remote devices? A list of remote actions you can perform using the Leaf Agent from Canopy to support remote monitoring and management.
What are self-enabled plug-ins for the Leaf Agent from Canopy RMM? An explanation of custom, user-built plug-ins for the Leaf Agent.
What are advanced or custom plug-ins for the Leaf Agent from Canopy RMM? A list of custom plug-ins for the Leaf Agent
What out-of-the-box plug-ins come with the Leaf Agent for Canopy RMM? A list of plug-in types that come with the Leaf Agent for Canopy remote monitoring and management.
What are Leaf Plug-ins and how do they interface with Canopy RMM? A primer on Plug-ins for Canopy's Leaf Agent
How do I deploy the Leaf Agent for Canopy? How Leaf can be deployed onto endpoints and other remote devices.
What functionality does the Canopy Leaf Agent provide for endpoints and remote devices? An overview of the functionality provided by the Leaf Agent.
How OpenTech Alliance Achieved Faster Onboarding and Fewer Support Tickets with Canopy Remote Monitoring and Management Learn how OpenTech Alliance uses Canopy’s remote monitoring and management (RMM) to automate device operations, streamline customer onboarding, and reduce support tickets. Learn about the operational impact and customer benefits resulting from modernized PropTech management.
What does the Canopy Remote Monitoring and Management (RMM) platform do? Canopy RMM enables connected product teams to monitor, manage, automate, analyze, and integrate their device fleets—from kiosks to POS systems—reducing downtime.
How is Canopy different from remote monitoring and management software used for IT assets like servers and PCs — or mobile device management (MDM) software? Canopy RMM is built for connected products like kiosks & POS systems and other unique combinations of remote devices compared to typical RMM/MDM for PCs a mobile devices. Canopy is able to connect deeply to every aspect of the remote system to monitor, manage, and automate devices at scale.
What are "connected products"? Comprehensive overview of connected products: hardware/software components, examples (kiosks, POS, security systems), industries served, and why they need specialized RDM.
What does it mean to automate remote device management with Canopy? Learn how to automate daily remote device management tasks using Canopy, including self-healing, smart alerts, and lifecycle management. Explore how these features can enhance efficiency and reduce workload for your support team.
What is Canopy remote device management? Learn about Canopy's remote device management capabilities, including multi-OS support, customizable dashboards, real-time updates, and more. Discover how Canopy can be tailored to fit your unique product needs.