Overview: Integration Across Your Technology Stack
Canopy's Remote Monitoring and Management (RMM) platform provides visibility and control across the diverse range of devices used in multi-location operations. Canopy integrates with kiosks, POS systems, network infrastructure, security cameras, digital signage, power management systems, and mobile devices.
This integration capability allows operators to monitor their technology infrastructure from a single platform rather than managing multiple vendor dashboards. Devices running Windows, Linux, Android, or iOS can be managed through Canopy, as can devices that communicate through standard protocols like SNMP and ICMP.
Canopy connects with enterprise service management platforms including ServiceNow, Salesforce, and Zendesk. When device issues are detected, they can automatically create tickets in these systems, routing alerts into existing IT workflows. This allows teams to track and resolve incidents using the same processes they use for other IT support requests.
Windows / Linux Based Solutions
Canopy supports onboarding virtually any device or solution running Windows or Linux operating systems, providing comprehensive management across diverse hardware types. This broad compatibility includes kiosks, POS units, smart lockers, and specialized restaurant technology devices. For organizations with Dell-based Windows systems, Canopy offers enhanced Dell iDRAC integration capabilities that enable out-of-band management and remote server administration, which has been successfully deployed in customer environments for deeper hardware-level monitoring and control.
ICMP Ping and SNMP Monitoring
Canopy can connect to and monitor any device that supports Internet Control Message Protocol (ICMP) ping and Simple Network Management Protocol (SNMP), enabling basic connectivity monitoring and detailed device health metrics. These industry-standard protocols allow Canopy to track uptime, performance metrics, and network statistics across a wide range of network-connected equipment, from printers to specialized restaurant hardware.
Network Switch Management
Canopy integrates with enterprise-grade network switches to provide visibility and control over critical network infrastructure. Supported platforms include:
- Allied Telesis: Network switches providing reliable connectivity infrastructure with enterprise management capabilities
- Cisco Meraki: Cloud-managed network switches offering centralized configuration, monitoring, and troubleshooting across distributed locations
Smart Power Management
Canopy monitors and manages intelligent power distribution and backup systems to prevent downtime and enable remote power cycling. Supported devices include:
- Synaccess PDU: Network-enabled Power Distribution Units that allow remote control of individual power outlets for connected equipment
- APC and CyberPower UPS systems: Uninterruptible Power Supply units that provide battery backup and power conditioning while reporting status and alerts through Canopy
Cellular Connectivity and Routers
Canopy integrates with cellular routers and connectivity solutions to monitor network performance and manage failover connectivity. Supported platforms include:
- Peplink: Enterprise cellular routers offering SD-WAN capabilities, multi-WAN bonding, and SpeedFusion technology for reliable connectivity
- OptConnect: Managed wireless connectivity solutions providing cellular broadband services with integrated hardware for business locations
Security and Surveillance Systems
Canopy connects with video surveillance cameras and video management systems to monitor device health, storage capacity, and connectivity status. Supported platforms include:
- Axis: Network cameras and video encoders accessed through local device APIs for direct monitoring and management
- Hanwha: IP cameras and video solutions integrated via local device APIs for health monitoring and diagnostics
- Avigilon Ava Camera: Cloud-native video security cameras integrated through cloud-to-cloud APIs for seamless remote management
- Milestone VMS: Open platform video management software that centralizes recording and management of IP surveillance cameras
Mobile Device Management (MDM)
Canopy provides comprehensive mobile device management for smartphones and tablets used in restaurant operations, including inventory management, employee communications, and mobile POS. Supported platforms include:
- Apple iOS devices: iPhones and iPads with full enrollment, configuration, app management, and security policy enforcement
- Android OS devices (GMS certified): Google Mobile Services certified Android smartphones and tablets with enterprise management capabilities
Digital Signage Management
Canopy manages digital menu boards, promotional displays, and customer-facing screens across restaurant locations to ensure content delivery and display uptime. Supported platforms include:
- Samsung: Commercial displays and digital signage solutions with SSSP (Smart Signage Platform) integration
- BrightSign: Professional media players purpose-built for digital signage with robust playback and remote management
- LG: Commercial displays with webOS signage platform for menu boards and promotional content
- signageOS integration: Cloud-based digital signage platform that enables Canopy to manage multiple display brands and media players through a unified integration
Ticketing System API Integrations
Canopy connects with enterprise service desk platforms to automatically create, update, and track support tickets when device issues are detected, streamlining incident response workflows. Supported platforms include:
- ServiceNow: Enterprise IT service management platform enabling automated ticket creation and bi-directional workflow integration
- Salesforce: CRM and service cloud platform allowing device alerts to create cases and update customer service records
- Zendesk: Customer service and ticketing platform that receives automated alerts from Canopy for streamlined support operations