What are some typical kinds of results of implementing Canopy for remote device management of connected products?
Enterprise clients achieve measurable ROI: 20% less downtime, 47% fewer support tickets, 30% more automation, 18% fewer truck rolls, and 36% reduced staffing needs.
Here are some high-level outcomes helping to drive return on investment (ROI) for enterprise clients:
Downtime reduction
20% overall reduction in downtime in year 1 of deployment.
Decrease in truck rolls
18% decrease in onsite truck rolls (i.e. sending a technician to a geophysical location to service a device) and repeat same-site visits
Automation over manual resolution
30% increase in automated vs. manual resolutions
Lower customer call volume
25% reduction in customer calls to technical support agents
Reduction in support tickets
47% reduction in Tier 1 support tickets
Reduction in technical support and development staff hiring needs
36% reduction in support and development staff and hiring needs.